"Seven blunders of the world that lead to violence: wealth without work, pleasure without conscience, knowledge without character, commerce without morality, science without humanity, worship without sacrifice, politics without principle."
-Mahatma Gandhi
A Starbucks(tm) store outside of the old town section of Shanghai.
(c) 2005-6 by Paul K. Ward.
Organizations have rightly become obsessed about developing profitable relationships with customers. How do you do this across cultures, regulatory regimes and world views? The future is all about building global and local customer strategies. That's the challenge with Global CRM.
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- Paul Ward
- Davidson College graduate. TRIUM global executive MBA (2006). See TRIUM's site.
Greater China CRM International Partner
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