I'm heading off to Montreal to deliver a customer strategy training with the Canadian government tomorrow, but I wanted to give a shout out tonight, very briefly, to Sampson Lee, a dear friend and colleague who heads up GCCRM (http://www.gccrm.com). Sampson (pictured on the far left, above) has again put together a tremendous program in Shanghai on customer management. I was privileged to be a trainer to a solid group of marketing professionals at the InterContinental Pudong (which provided me excellent support as well for a cocktail party I put together for TRIUM, HEC-Paris, NYU-Stern and the London School of Economics alumni).
Sampson has the largest portal in China dedicated to customer management issues, and consults to top Chinese companies. His partners are consultants from around the world, and his activities increasingly are global in scope, with trainings being held around the world, and comprehensive customer experience studies being executed across many cultures and continents.
But with all this activity, Sampson, along with his business partner Alice Tse, still manages to put together an annual awards ceremony to global companies best representing leading customer management strategies and cultures. And, he makes a donation to Operation Hope, a child-focused charity.
Here are some pics, the one above is from 2004, when I participated in a huge awards ceremony in Shanghai, giving an award to China Merchant Bank. The first one in the posting is from just a few days ago, again in Shanghai, where Dialog Telekom, the leading telecom in Sri Lanka walked away with many awards for their incredible customer-focused solutions, service and support. (Hello to Ayomal and Sandra!)
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